Customer permanently banned, employees fired after racist incident at Illinois Buffalo Wild Wings
Written by admin on November 5, 2019
AURORA, Ill. — A group of African-American customers who said they were asked to change tables at an Illinois Buffalo Wild Wings restaurant because of their skin color spoke about the incident at a press conference Tuesday.
The incident happened at the Buffalo Wild Wings on 75th street in Naperville. According to the victims, back in October, a group of about 18 customers, children and adults of multiple ethnicities, were asked to move to another table because another customer didn’t want to sit near black people.
Justin Vahl said the group had been at some basketball games that day and one of the kids was celebrating a birthday. Vahl asked the host about accommodating some additional people in their party when he said the host asked him what his race was.
“I was appalled,” Vahl said. “I was immediately astonished I was even asked this question, but I responded, ‘What does that matter?’ and so the host said, ‘We have a regular customer here who doesn’t want to sit around black people.'”
As they took their seats near the alleged racist customer and Vahl alerted the rest of the group what was going on.
“That racist customer continued to look back at us and give us some dirty looks. We did not speak with him but we could tell that he did not want us there, us being a black, biracial just a very unique and diverse and happy group and obviously this bigot of a customer did not want us sitting there in a public establishment.”
According to the victims, two managers of the restaurant asked to move the group to another table away from the couple.
After going back and forth with management, the group decided to walk out. They then reached out to upper management.
Buffalo Wild Wings said they fired a service manager and a shift manager, and banned the customer who made the complaint permanently from every Buffalo Wild Wings location nationwide.
In a statement, the company said, “We take this incident very seriously and after conducting a thorough, internal investigation have terminated the employees involved. Further, we have banned the customer who exhibited the inappropriate behavior from all Buffalo Wild Wings sports bars for life. Buffalo Wild Wings values an inclusive environment and has zero tolerance for discrimination of any kind.
“We have been in direct communication with the group of guests to understand their account of what happened and have offered our deepest apologies for any unacceptable behavior. In addition to a company-wide RESPECT program we launched this fall, Buffalo Wild Wings will conduct sensitivity training throughout our Chicagoland sports bars in response to this incident.”